Noise

To view our ASB policy and short animation which helps explain what we can help with, click here.  

We’re getting a lot more reports of noise problems at the moment. The restrictions on outdoor activities and closure of schools are forcing people to stay home for longer, and this may cause increased noise levels and perceived antisocial behaviour. We ask for your patience and tolerance, whilst considering that everyone is in a stressful situation at the moment. The below advice may help:

Noise from neighbours is a common source of disturbance. Most reports are about loud music, dogs barking, banging doors and DIY activities. Remember that no house or flat is totally soundproof. We must all live within the constraints of our individual homes.

Garden noise and activities in the garden can also have an effect on neighbours. Everyone can expect some noise from those that live around them.

Noise-related issues are generally not considered to be anti-social behaviour. They are often lifestyle issues and your neighbour may not be aware they are being noisy. Having a polite conversation with your neighbour may help the situation. If you are worried about speaking with your neighbour, you can download our standard Dear Neighbour card or our Dear Neighbour card for use during the coronavirus lockdown. We can also provide you with further support.

If, however, noise becomes persistent (several times a week for at least 30 minutes), please report this here. Depending on the type of noise, the steps you can take to resolve this are:

  • We can support you by referring you to an independent mediation service. This is often a good way of dealing with anti-social behaviour. It can also help neighbours see each other’s point of view.
  • You can complete an anti-social behaviour diary with dates and times of the incidents  which will help us to help identify the frequency of the noise.
  • You can use the Noise App to record the noise.
  • You can contact your local Environmental Health team.

Arguing and shouting

If you have concerns about the welfare of a neighbour or someone in their household, you should contact the police or your local Social Services Safeguarding team, as your neighbour may need help.

If the arguing and shouting is persistent-please report this to us.

Pets

Pets provide support and company to their owners. Although it is natural for dogs to bark when it is happening persistently or at night, it can be annoying and upsetting.

If you are concerned about the wellbeing of a neighbour's pet, then please contact the RSPCA.

If the noise from a pet becomes persistent, we may consider this to be anti-social behaviour so please report this to us.

Loud music

We want everyone to enjoy their home and to not be disturbed by loud music.

If you feel you are being disturbed, then we would suggest you contact your local Environmental Health team.

If this noise is persistent (several times a week for at least 30 minutes) or during the night (11pm to 7am) then please keep a record by completing our anti-social behaviour diary and report this to us.

Lockdown

The lockdown is having an impact on all of us. The restrictions on outdoor activities and closure of schools are forcing people to stay home for longer, and this may cause increased noise levels and perceived antisocial behaviour. We ask for your patience and tolerance, whilst considering that everyone is in a stressful situation at the moment.

It may mean that you are able to hear more noise from your neighbours or are more irritated by it as you are in a stressful situation. Please look at each category of behaviour for advice and guidance about what can be done, and report problems to us if needed. Please consider whether you think the behaviour is intended to be antisocial, and is it causing or likely to cause you or your family significant harm?

If you are worried about the safety of a neighbour, please check our domestic abuse or safeguarding advice.