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Customer portal unavailable overnight on Tuesday 11 August.

Due to system updates, our customer portal will be unavailable between 5:30pm on Tuesday 11 August until 7am on Wednesday 12 August. For emergencies, please call 0300 123 8080. For non emergencies, please wait until Tuesday to use the portal.

5 October 2020

We’re celebrating National Customer Service Week!

We’re celebrating National Customer Service Week and the vital role it plays in our organisation.
LiveWest logo.

National Customer Service Week takes place from Monday 5 - Friday 9 October and the themes for the week are insight, capability and skills, recognition, leadership, trust, ethics and sustainability.

Sarah Williams our Head of Customer Experience said: ‘’The usual way we deliver customer service at LiveWest has been different over these past months, but we still want to highlight the excellent customer service delivered by LiveWest. 

''This is a great opportunity for us to recognise the importance of customer service and our teams who provide this service to our customers.’’

For more information about National Customer Service Week visit instituteofcustomerservice.com