Customer Announcement
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Our online and telephone services are operating as normal, but it may take a little longer to get through to us as our colleagues are working from home. We apologise for any delay and will respond as soon as possible. Find out how you can contact us here and if your query relates to a repair issue you can also use our Solve an issue tool.

25 June

We are offering virtual viewings of our new homes

Take a look around our new homes without having to step outside your front door.
LiveWest new homes

We have launched a new virtual viewings service for customers interested in buying a shared ownership or an open market home from us.

In response to the government lockdown and new guidance for prospective home buyers, we have set up a virtual viewing service after partnering up with media company, View It 360. 
This allows potential owners to ‘visit’ new homes without actually stepping foot in the property.

Customers can request a virtual walk through on our new homes, with the viewings enabling one of our sales consultants to guide buyers through properties and answer any questions. 

This technology allows customers to view the interior and exterior of the home, with prerecorded  footage of each room. 

The tour starts outside and walks the customer through the front door before the video takes them around the property to give them a comprehensive look at the whole home. Floor plans, brochures and still photos are also provided.

Customers can access the virtual viewing using any smartphone or PC device, allowing them to connect from anywhere. 

In line with a normal viewing, the virtual tour can take however long the customers requires - whether that be 10 minutes, 20 minutes or an hour or more. 

Debra Saunders, our Head of Sales and Marketing, said: “We are living in challenging times and the safety of our customers, colleagues and contractors remains our number one priority.

“Despite the government lockdown, we realise people are still looking for and wanting to buy homes and we continue to receive many enquiries.

“So we have launched a special virtual viewing service across our portfolio of homes which will help to show customers around some of our shared ownership or outright sale properties.

“Our customers want to view our homes, yet stay safe from coronavirus, so the launch of this virtual viewing service is an innovative solution to help meet this demand.”

Tony Franklin, our Commercial Director, added: “The virtual viewings are a great way to help our customers explore our range of new homes. 

“It means we can continue to offer support throughout the whole process of buying a home during these unprecedented times.”

The available tours will be added to the Homes to buy section of our website, so customers can view them at a time most convenient for them. 

We are also considering continuing to use this service after lockdown is lifted to help give customers greater flexibility around their busy lives.   

We are still accepting applications and reservations on all of our current new homes which you can view here, along with other helpful information on moving and buying during these current times.

LiveWest new homes virtual tours will be available starting 27 April until further notice. For more information click here or call our Sales team on 0800 027 9801.

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