28 June 2022

Update on our services - 27 May 2022

An update for our customers
Update on our services

We want to take this opportunity to give you an update on our current services. 

Like businesses across the country, we are still experiencing a number of staff absences due to Covid-19, and this is having an impact on our services. We continue to use external contractors to help us, but there are still delays to some services.

We are also experiencing challenges acquiring some materials from our suppliers, which is affecting our ability to attend to some repairs as quickly as we would like to. We understand that this is frustrating but please bear with us and we will get to you as soon as we can. We will continue to prioritise emergency, urgent and safety required repairs.

Our Housing Officers

Our teams are still out and about in our communities and are available to offer support. We are accepting mutual exchange requests; however, demand is still high, and we are working hard to ensure we can process your requests as soon as possible.

If you are not sure who your Housing Officer is, you can find them using our Find my Housing Officer tool.

Supporting you

If you are struggling and need some help or advice, please contact our Tenancy Sustainment team on the numbers below, or you can complete an online self-referral form.

West of England and Somerset Duty Line – 01934 526 444
Devon and Cornwall Duty Line – 01392 302 444

We understand that many of our customers may be under financial pressures with the current increases in costs related to utilities in your home. We can and will help you if you contact us


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