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Our online and telephone services are operating as normal, but it may take a little longer to get through to us as our colleagues are working from home. We apologise for any delay and will respond as soon as possible. Find out how you can contact us here and if your query relates to a repair issue you can also use our Solve an issue tool.

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28 October

Protect yourself from scams

Find out how to check if a call or visitor is genuine and how to prevent being a victim of fraud
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What are scams and fraud?

A scammer may try to approach you on your doorstep, by post, over the phone or online. They will often pretend to be someone they’re not, or make misleading offers of services.

Phone scams

Phone scams are a common way for criminals to con people out of money. 

What should I do if I receive a call from someone saying they are from LiveWest but I think it might be a scam?

Please contact our customer service team if you are unsure about a caller who claims to be from LiveWest.

IFF Research surveys 

We are always working to improve our services and to do this we need your thoughts so we have employed IFF-Research, an independent customer research specialist, to carry out some surveys on our behalf and are not a phone scam.

Click here to find out more about what to expect if you are contacted by IFF Research about a survey.

What is a doorstep scam?

Doorstep scams take place when someone comes to your door and tries to trick you to gain access to money or your home. 

Doorstep scammers aren't always pushy and persuasive, they may seem polite or friendly. If you're not expecting someone it's important to be vigilant when you answer the door, especially if you live on your own.

How can I protect myself from doorstep scams?

If someone does come to the door and they say they are from LiveWest it's important to remember the following:

  • Our colleagues will call you prior to visiting to confirm an appointment.
  • You will be able to check our colleagues’ credentials when they arrive, as our team members will wear photo ID. They will be happy to show you their pass if you ask to see it.
  • If you are unsure about the reason for a visit, please contact us and our customer service team will be able to confirm any details regarding the visit.

 

What should I do if I’ve been a victim of a scam?

If you’ve been the victim of a scam don’t be embarrassed to report it. Report the scam to the police who will help track down the scammer.

Contact your local police force below:
Avon and Somerset police – fraud reporting
Devon and Cornwall Police – fraud reporting
Gloucestershire Constabulary – fraud reporting.

You can also find out more about the latest national fraud cases being handled by Action Fraud here.

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