Over the festive period, our Customer Service team will be taking some well-earned time to relax and recharge.
But don’t worry – you can still get the support you need. During this time you can report emergency health and safety repairs, speak to a colleague about your rent, lettings or if you are interested in buying a home. For all other enquiries, please visit our customer portal or call back from 2 January.
Our customer portal is available for you to raise or track repairs, manage your account, pay bills and more at a time that suits you.
If you need to report an urgent issue during the festive period, you can find full details on what counts as an emergency on our Emergency Repairs page.
Customer Service opening hours:
If you need support during this time, our online services are always available, and our team will be back to help you as soon as we return on Friday 2 January. Wishing you a safe, relaxing and happy festive season.