A home for everyone
27 November

Non-payment weeks

Customers in Devon and Cornwall who are not in arrears are entitled to non-payment weeks.
LiveWest customers in their homes

From April 2020 customers in Devon and Cornwall who are not in arrears are entitled to four non-payment weeks. Dates for these weeks are:

  • week commencing 6 April 2020 
  • week commencing 6 July 2020
  • week commencing 5 October 2020
  • week commencing 21 December 2020.

If you are in arrears, please ensure you make your normal payment on these weeks as this will reduce the outstanding amount. 

If pay your rent monthly, the four non-payment weeks are already taken into account. 

The last non-payment week of 2019 is the week commencing 23 December.

If you wish to check if you are eligible for these four weeks or have any other questions about your rent, accommodation or service charge account please contact our Income team. 

For customers in Somerset and West of England please call us on 01934 526 000 or email us at talktous@livewest.co.uk

For customers in Devon and Cornwall call us on 0300 123 8080 or email enquiries@livewest.co.uk 

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