Customer Announcement
Contacting us.

Our online and telephone services are operating as normal, but it may take a little longer to get through to us as our colleagues are working from home. We apologise for any delay and will respond as soon as possible. Find out how you can contact us here and if your query relates to a repair issue you can also use our Solve an issue tool.

15 December

Help to Save

Get help with savings if you’re on a low income with Help to Save
Piggy bank

How Help to Save works

Help to Save is a type of savings account. It allows certain people entitled to Working Tax Credit or receiving Universal Credit to get a bonus of 50p for every £1 they save over four years.

Help to Save is backed by the government so all savings in the scheme are secure.

How payments work

You can save between £1 and £50 each calendar month and you do not have to pay money in every month.

You can pay in as many times as you like, but the most you can pay in each calendar month is £50. 

How bonuses work

You get bonuses at the end of the second and fourth years. They’re based on how much you’ve saved.

Find out how to set up a Help to save account here.

If you aren’t applicable for a Help to save account, a credit union could be a good choice for you. Click here to find out more about credit unions.

If you are worried about paying your rent, contact our Tenancy Sustainment team who can help to support you through any issues.

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