Customer Announcement
Contacting us.

Our online and telephone services are operating as normal, but it may take a little longer to get through to us as our colleagues are working from home. We apologise for any delay and will respond as soon as possible. Find out how you can contact us here and if your query relates to a repair issue you can also use our Solve an issue tool.

4 November

Is a credit union the right choice for you?

Credit unions are a good alternative way to borrow money or to start saving and are run by its members for its members.
Credit Unions

In order to use a credit union, you must first become a member. They are owned and managed by their members, on a not-for-profit basis. 

With a Credit Union, you can save as little or much as you want, and they have some local service points or you can set up a standing order.

As a member, you can also apply for a loan. Everyone is considered, even those who would normally be turned down for a loan by a bank. The interest rates can be cheaper than other lenders and the repayments are tailored to your individual circumstances. 

Whatever the purpose of the loan, all lending decisions are based on affordability to repay the loan. Loans are paid directly to your bank or with some credit unions you can apply for a pre-paid visa debit card and your loan will be loaded onto this.

Credit unions will often offer even better (preferential) interest rates to members who have saved with them prior to taking out a loan.

We are proud to be working in partnership with a local credit union, Westcountry Savings and Loans, who can help you to save and borrow. For more information please visit

To find your local credit union and what they offer please visit and use the simple search tool.

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