Fire can spread quickly. Knowing what to do, and having the right support in place, can save lives.
In light of Deaf Awareness Week, we've pulled together this guide which explains simple steps that can help deaf customers stay safe and feel more confident if there is a fire.
How you will know there is a fire
Many homes use smoke or heat alarms that make a loud noise. These can be hard to hear or impossible to hear if you are deaf.
There are other options that may help, such as:
- Visual alarms that flash bright lights when smoke is detected.
- Vibrating alarms that use a pad under a pillow or mattress.
- Linked alarms that alert more than one room at the same time.
These types of alarms can make it easier to notice a fire quickly, even when you are asleep.
If you live with other people, agree how they will alert you if they see or smell smoke.
Plan how to get out safely
It is important to know how you will leave your home if there is a fire.
Think about:
- The fastest and safest way out of each room.
- Making sure hallways and exits are clear.
- Keeping keys easy to find if doors are locked.
If you live in a flat, know where the nearest safe exit is and avoid using lifts during a fire.
What to do if a fire starts
If there is a fire in your home:
- Get out as quickly as you can.
- Do not stop to collect belongings.
- Close doors behind you if it is safe to do so.
- Call 999 once you are outside and safe.
Never try to fight a fire unless it is very small and you know how to do so safely.
Getting extra support
You may be able to get extra fire safety support, depending on where you live.
Local fire and rescue services often offer:
- Free home fire safety visits.
- Advice for deaf or disabled people.
- Help choosing suitable alarms.
You can contact your local fire service directly to ask what support is available.
Tell people who can help you
Letting others know about your needs can make a big difference.
You may want to:
- Tell neighbours that you are deaf.
- Agree a simple plan with family or carers.
- Keep emergency contact details easy to find.
This can help others act quickly if there is an emergency.
Regular checks
Fire safety is not a one‑off task.
Try to:
- Check alarms regularly to make sure they work
- Replace batteries or parts when needed
- Review your escape plan from time to time
If anything in your home or health changes, get in touch and update your personal details.