An update on our services – 28 January 2022
Following the announcement by the government on 19 January 2022 to remove Covid-19 Plan B measures from 27 January 2022, I wanted to update you on what this means for our services.
The safety of our customers and colleagues continues to be our top priority, and we will be taking steps to ensure that we do everything we can to keep you safe.
For full details of the latest government guidance, click here.
Our services
Our repairs service
We are offering a full repairs service, however we are prioritising urgent and emergency requests due to high demand. We appreciate this may mean you are waiting slightly longer than normal for your repair. If your repair is not urgent, then you can contact us on our website or social media, which will help us to prioritise urgent and emergency issues on our phone lines.
For simpler issues, for example resetting your boiler or treating damp and mould, we recommend making use of the ‘Solve an issue’ tool on our website for advice.
We appreciate how disappointing it can be waiting to get through on the phone to an adviser and then being asked to wait for a repair. Unfortunately, our teams are reporting more incidents of abuse when they are at work and the actions of a small minority of people are having a significant impact.
We are committed to providing services to all our customers, and would ask that we work together, recognising the challenges we are all facing, during these unprecedented times.
Keeping you safe when working in your home
We will continue to deliver our services safely for both customers and colleagues. Here are some of the ways we will be keeping everyone safe when working in your home:
Continuing to support you
We are committed to supporting you throughout this challenging time, if you are struggling to manage or need some help and advice, please contact our Tenancy Sustainment team using the numbers below or by completing the self-referral form on our website.
West of England and Somerset Duty Line – 01934 526 444
Devon and Cornwall Duty Line – 01392 302 444
Your Income Officer can help to create a plan going forward based on your individual circumstances if you are worried about your financial situation.
Thank you once again for your support.
James Reseigh
Director of Neighbourhoods