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Customer Services closed from Friday 3 April to Monday 6 April.

We are closed from Friday 3 April to Monday 6 April except for emergency repairs. Please use the Customer Portal for non-emergencies and call 300 123 8080 for health and safety emergencies.

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    • Two women looking a laptop checking their account

      My account

      Log in or register to see your statements, pay your bill or track yo...

    • Rent and tenancy

      Get answers to your questions about your tenancy and rent statements

    • Find your income officer

      Use our helpful tool to find your income officer

    • How to guides

      Read our helpful guides about your home and tenancy

    • Find my housing officer

      Use our helpful tool to find your housing officer

  • Help and advice
    • LiveWest employe with customers

      Support for you

      Find out what our Tenancy Sustainment team can support you...

    • Solve an issue

      Find help and advice about your home to save you time

    • Your safety

      Get helpful information and advice on staying safe in your ho...

    • Anti-social behaviour

      Find out how to report anti-social behaviour and what we can do

    • Green advice

      Look at our green advice tips to see how you could become more envir...

  • Find a home
    • Photo of a house

      Homes to buy

      Take a look at our new homes to buy including shared ownership

    • Rent a home

      Find out about choice based lettings, and other ways we can hel...

    • Supported housing

      Find out about the supported housing options we offer

    • Shared ownership

      Own a share of your home with shared ownership

    • Young people services

      Find out about the young people services we offer

  • My community
    • LiveWest colleague in the community

      Get involved

      Our customer volunteer groups help us to give the best service.

    • Community connectors

      Meet our Community Connectors

    • Our Community Investment Offer

      Read about our commitment to building stronger communities

    • Social value

      Social value is the benefit our customers and communities gain f...

    • Connecting with you

      Read the latest news and updates for customers in our newsletter

  • About us

    • Who we are

      Find out about our people, values and our plans for the future

    • Our performance

      We believe in being open, explore our finance and governance reporti...

    • Strategy

      Our strategy sets out who we are and where we are going

    • Investing with us

      Take a look at our key information and ratings, and what it means to i...

    • News

      Keep up to date with what's happening at LiveWest and in our communities

    • Sustainability

      Read about how we're creating greener futures together

  • Careers
    • Trades colleagues

      Search vacancies

      Search and apply for our latest vacancies

    • Apprenticeships

      Find out more about our apprenticeships

    • Reward and benefits

      Read about the perks of working at LiveWest

    • Working at LiveWest

      Come join us and develop your skills and careers

    • Gender pay reporting

      We are working hard to create an inclusive workplace for all

Make changes to your household

If you need to make changes to your household, including adding additional persons, please use the links on this page

Apply to add an additional person to your tenancy.  

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Our new portal is now live!

You’ll need to get your new agreement number before signing up for the portal

Get agreement number Go to portal

Our new portal is now live!

You’ll need to get your new agreement number before signing up for the portal

Get agreement number Go to portal

Our new portal is coming soon!

We are making some important updates to our portal.

Our new portal is coming soon.

If you need to pay a bill, or contact us, please use the links below

Pay a bill Contact us
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