Get setup on our new portal in seven simple steps 

1. Head to our website and click on ‘My Account’ 
   
   

2. You will be prompted to enter your postcode, click submit and select what type of customer you are
   
   

3. You will then see this message, click on ‘Get agreement number’ 
   
   

4. Enter your tenancy reference number and postcode and click submit. You can find your tenancy reference number in the top right hand of your Tenancy Agreement or at the top right hand of any letter from us.  
   Tenancy Numbers start with the following: DW0000********* or CU76*********** 
   
   

5. Note down and 'copy to clipboard' your new agreement number and then click ‘go to portal’ 
   
   

6. Click ‘Create an account’ - then enter your name, date of birth, email and new agreement number and click 'Sign up'
   
   

7. Check your email for a confirmation email. Sometimes automated emails can end up in junk folders, so please ensure you check this. Once you’ve confirmed your email you’re all good to go and login.  

If you are having any issues with either signing up or using the portal, you may find our FAQs useful. 

We hope you enjoy the changes we’ve made to the portal. We will continue to make enhancements in the future that will improve your experience. If you have any feedback, please submit it here.