For your information - As we continue to adapt our ways of working to protect you, we are now asking for customers to wear a face covering when we are in your home. We understand that in some circumstances, customers may not be able to wear a face covering. If you are not able to wear a face covering, we would ask you and your household to maintain social distancing and preferably, move to a different room in your home whilst we complete the repair. 
To ensure ventilation throughout the property, please open windows before our operatives arrival. This can be done when the operative calls to let you know that they are on their way.
You can find our latest coronavirus updates here