How we are acting on your suggestions to improve our communities.
You said, we did
This label is used for suggestions from our customers which we have implemented.
You said, we are
This label is used for suggestions from our customers that we are in the process of implementing.
You said, we will
This label is used for suggestions from our customers that we are planning to implement soon.
How this page works
We are listening to your suggestions and acting on your feedback to improve our services.
We are at different stages of implementing the changes suggested by you, so we have labelled each action we are taking as either 'we did', 'we are' or 'we will', allowing you to follow our progress.
You said, we did
You said: you wanted clarity around the service you can expect, should you encounter ASB.
We did: we set up a series of customer focus groups to co-produce these service standards.
You said, we did
You said: share information about what is and what isn’t ASB with customers.
We did: a list of what is and what isn’t ASB is in our ASB policy which is now available of our website. You can also request a printed copy.
You said, we did
You said: ensure that there is one point of contact for customers during an ASB case.
We did: the Housing Officer “owns” an ASB case and is the single point of contact.
You said, we did
You said: where possible communicate the actions taken to resolve ASB cases with customers.
We did: we are working with our solicitors and other partner agencies to share all the information we are legally able to
You said, we did
You said: look at other Housing Associations website pages on ASB for good practice.
We did: we have looked at other websites and have amended and refreshed our ASB pages.
You said, we did
You said: Provide more in-depth mental health awareness training for staff.
We did: all our teams are trained in mental health awareness. We now have 34 staff qualified in mental health awareness as part of our response to InFocus’s recommendation and the Social Housing White Paper.
You said, we will
You said: provide more information on our website about how to report graffiti, abandoned vehicles and flytipping.
We will: provide additional information on our website.
You said, we did
