Here at LiveWest we are always looking to improve the service we provide to our customers. To help us do that, we review our performance regularly and appreciate all of the feedback we receive on where improvements may be required.
This includes through Tenant Satisfaction Measures, which were introduced in April 2023. These have been introduced as part of the Social Housing Regulation Bill, which will see a range of improvements for you as a customer. Read more about the Social Housing (Regulation) Act.
You can find the reports for our performance for the Tenant Satisfaction Measures below, with a report published for customers who rent and one for homeowners every three months.
October to December 2023 - Rented
View the October to December report for rented customers.
October to December 2023 - Homeowner
View the October to December report for homeowners.