Problems with trees
If something isn’t right with a tree near your home, read more to find out when to get in touch and what support we can offer.
What we will do
We will attend if a tree:
- Has fallen over.
- Is causing an obstruction.
- Has the potential to injure a person or damage property.
To report a tree as an emergency, call us on 0300 123 8080.
We will complete a risk assessment based on your report and consult with an arboriculturist if necessary.
We will only prune overhanging trees if there is a particular risk to a person or property.
What we won't do
We won't get involved if a tree is:
- Blocking light, or a view.
- Affecting your garden or plants.
- Overhanging your garden from privately owned property.
You can speak to your supplier if a tree is disturbing utility cables or disrupting your TV or mobile phone reception.
LiveWest will not intervene in things that come naturally from planting trees, such as dripping sap, nesting birds, or shedding leaves.
More information
For more information, you can visit the Citizens Advice Bureau for some good advice on overhanging trees.
If you wish to report a dangerous tree, please get in touch with us.
