Close
Customer Announcement
Planned maintenance to our customer portal.

Our customer portal will be unavailable from 6pm on Friday 26 April until 7am on Monday 29 April. Find out more including how to report emergency repairs during this time

Close
26 September 2022

Staying safe from loan sharks

Find out more about how to spot loan sharks and the dangers of borrowing money from illegal lenders.
LiveWest logo.

With many households across the South West seeing their budgets stretched by the rising cost of living, borrowing money from illegal lenders, known as loan sharks, is becoming increasingly common. 

Whilst borrowing money in this way may provide a short-term solution to financial problems, the extortionate interest charged to these loans can mean victims become trapped in a cycle of needing to borrow more and more money, which is taken advantage of by loan sharks. 

Vulnerable people are particularly at risk of being exploited by loan sharks, and may not be aware they are in contact with illegal lenders. 

Find out more about loan sharks and how to spot them in the video below. You can also find out more about the Let’s Talk Loan Sharks campaign here

What should you do if you have borrowed money from an illegal lender? 

Where can you get financial support if you are struggling? 

There is a range of support available for households under financial pressure. We have provided information on the support we can offer as well as the government’s cost of living support package, which you can read here

We work closely with Westcountry Savings and Loans, a credit union who offer a range of responsible and ethical loans, as well as offering saving products information, education and support, which you can access as a LiveWest customer. 

Turn2us also offer a range of grants and help which you can make use of. The British Gas Energy Trust is also available if you are struggling to pay your bills, and can be accessed by anyone regardless of energy provider. 

More advice on dealing with loan sharks

Citizens Advice
Stop Loan Sharks