Customer Announcement
Contacting us.

Our online and telephone services are operating as normal, but it may take a little longer to get through to us as our colleagues are working from home. We apologise for any delay and will respond as soon as possible. Find out how you can contact us here and if your query relates to a repair issue you can also use our Solve an issue tool.

16 February

Out of work or losing your job?

The good news is, you’re not alone…help is at hand. 
Out of work or losing your job

If you’ve lost your job, you may be worried about money and falling into debt.

What to do if you’ve lost your job – getting benefits

If you have lost your job, let your local Jobcentre Plus or Jobs and Benefits Office know straight away. They will explain what benefits you can get and help you with your claims. You can visit them in person or make a claim for Universal Credit online or over the phone.  

Make sure you have the following information with you when you make your claim:

  • National Insurance number

  • Previous employer details

  • Information about your education

  • Information about your income or savings

  • If you have a partner, you’ll also need to provide their details

Visit where you’ll find helpful links, benefits calculators, and up to date information about the benefits you can claim. 

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