Factsheet: Cyclical decorations

The appointed contractor will contact each customer individually, via telephone, email, or letter with a confirmed date.

We aim to start the works in your home within 3-4 weeks of receipt of notification letter.

Generally (from start to finish) 3-7 days depending on the type of property, although this may vary depending on the amount of work to be carried out and can sometimes take longer, for example if it is a block property or scaffold is required for access.

We are sorry, but this is a possibility. We will take account of severe weather conditions and any specific needs you may have.

Yes of course. Where applicable, the contractor will provide colour cards samples for your consideration. Please bear in mind that not all properties are allowed a choice of colour due to planning restrictions.

Scaffold may be required for access to some block properties or gable ends of some houses. Alternative access such as mobile elevating working platforms (MEWP) may also be used. Ladders will also be used.

Note: As the contractors will not be expected to work in crowded or unsafe environments, we ask that where possible, prior to works commencing, you please make sure the area around your home is clear from any belongings or objects that may interfere with the works. Please ensure the area is clean and tidy including any pet faeces. 

No, the painting works will only be done to the outside walls of your home. The internal painting of your home is your responsibility.  

Painting to the inside face fencing are excluded. Where previously painted, external faces of fences at the front and rear of properties that border gardens will be looked at and agreed on an ad-hoc basis and at LiveWest discretion.

Only chimney stacks to gable ends will be painted. We do not paint mid-terrace chimneys where additional scaffolding or access equipment is required. 

Yes – these will be painted if they are previously painted masonry/timber.

The contractor will advise you move your car where possible, but if not possible, the car will be safely covered with sheets to avoid staining. If for any reason staining does unfortunately happen, the contractor will arrange for repairs. 

You do not need to be always home as we only need access to the external wall surfaces. But sometimes, access to the rear of your property or another area may be required through external gates or your front door you will need to be home to grant access.  The contractor will let you know where access is required to a restricted area such as the rear.  

Yes, the contractor will ensure you always have access in and out of your home. 

The contractor will always have your health and safety in mind, but you also have a part to play. We would ask you to stay away from the working area wherever possible, whilst the contractor is working as at times tools and equipment may be lying around and where scaffolding is used, please do not access it at any time. 

Following painting of doors and windows, these need to be kept open until all paint work is completely dry.

Other than the normal annual rent increase, your rent will not be increased because of the improvement work carried out to your home. 

You will be asked to participate in a satisfaction survey after the work has been completed, which will give you the opportunity to tell us what you think of the new improvements to your home, and the way you were treated by our staff and contractors. We welcome your views and comments and would ask you to spend a few moments to complete the survey, as your comments are invaluable in shaping our future service.