Being transparent about our performance 

Every three months we publish an update on our performance.

We would like you to tell us how you think we’re doing, as well as give us ideas about how else we can improve.

As a large business we use lots of different indicators to measure how we are doing.

If there is more information you would like to see, please let us know and provide us with feedback here.

This is how we performed during the period to September 2019:

Customer voice



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