We are committed to being fair and inclusive, supporting diversity and providing inclusion for all of our customers, colleagues and stakeholders.
Ensuring that we communicate in a way that everyone understands is an essential part of our Equality, Diversity and Inclusion strategy.
We provide a range of accessibility services through our website, email and telephone services, to make our communications inclusive for everyone.
Our ReachDeck toolbar offers several tools to help you read our website, and can also be used to listen to and translate our website. To open the ReachDeck toolbar, click on the Accessibility menu in the top right of any page on our website and select 'Speak and translate'. The toolbar will appear along the top of the page.
To hear text read out loud, open the ReachDeck toolbar and select the first icon in the toolbar. Hover your mouse over any text to hear it read out loud. From a touchscreen device you will need to click on the text to hear it.
Within the ReachDeck toolbar, we also offer screen mask and simplify page features. To try it out, open the ReachDeck toolbar then select either the 'screen mask' or 'simplify page' options from the toolbar.
The size of the text our webpages can be increased using the enlarge text tool in the ReachDeck toolbar. To try it out, open the ReachDeck toolbar and select ‘Enlarge text as it is read out loud’.
For our customers, we also offer large print copies of letters. Our customers can contact us and request this. We will be happy to help.
We also offer translation services. To translate text on our website, open the ReachDeck toolbar and select 'translate the page', then select your preferred language.
For our customers, we are also able to translate letters or leaflets in over 170 different languages. Customers can request our translation service when calling through to our customer service department, or by speaking to their Income Officer or Housing Officer.
For our customers who use sign language, we offer a Video Relay Service. To use this service, please click on the Accessibility menu in the top right of the website, select 'SignVideo Call', enter your postcode and then you will be connected.
Our customers can contact us and let us know if they would like to receive communications in another format. We will be happy to help.
For more information on the accessibility services we offer, visit the Accessibility page of our website. You can reach this area using the ‘Accessibility’ tab, between the search bar and the ‘My Account’ tab at the top right of our website, or through the accessibility button at the footer of our website.