Welcome to your new home
Congratulations on your new home! We are happy to have you with us. Moving into a new home is a big step, and we want you to feel happy and comfortable here.
We believe that everyone deserves a safe, happy place to live. We build homes, support communities, and are here to help you during your time with us.
This site has important information to help you get settled and make the most of your new tenancy.
Welcome to your new home
Congratulations on your new home! We are happy to have you with us. Moving into a new home is a big step, and we want you to feel happy and comfortable here.
We believe that everyone deserves a safe, happy place to live. We build homes, support communities, and are here to help you during your time with us.
This site has important information to help you get settled and make the most of your new tenancy.
Welcome to your new home
Congratulations on your new home! We are happy to have you with us. Moving into a new home is a big step, and we want you to feel happy and comfortable here.
We believe that everyone deserves a safe, happy place to live. We build homes, support communities, and are here to help you during your time with us.
This site has important information to help you get settled and make the most of your new tenancy.
Manage your account
During your time living in a LiveWest home, the easiest way to manage your repairs and payments is through our customer portal.
Signing up is easy, and once you are logged in you will be able to:
My account
Welcome to your LiveWest account. Here, you can manage your account, manage bookings, and make payments. Login or create an account to access your portal.
Report new repairs
Pay your bills
Check the status of your repairs
Manage your appointments
Manage your account
During your time living in a LiveWest home, the easiest way to manage your repairs and payments is through our customer portal.
My account
Welcome to your LiveWest account. Here, you can manage your account, manage bookings, and make payments. Login or create an account to access your portal.
Report new repairs
Pay your bills
Check the status of your repairs
Manage your appointments
Signing up is easy, and once you are logged in you will be able to:
Manage your account
During your time living in a LiveWest home, the easiest way to manage your repairs and payments is through our customer portal.
My account
Welcome to your LiveWest account. Here, you can manage your account, manage bookings, and make payments. Login or create an account to access your portal.
Signing up is easy, and once you are logged in you will be able to:
Report new repairs
Pay your bills
Check the status of your repairs
Manage your appointments
Safety in your home
Keeping you safe in your home is a priority for us.
We have a wide range of safety advice available on our website, covering different topics including gas, fire and general health and safety.
Safety in your home
Keeping you safe in your home is a priority for us.
We have a wide range of safety advice available on our website, covering different topics including gas, fire and general health and safety.
Safety in your home
Keeping you safe in your home is a priority for us.
We have a wide range of safety advice available on our website, covering different topics including gas, fire and general health and safety.
Fire safety
Water safety
Damp and mould
Gas safety
Asbestos
Radon
Regularly check fire safety devices in your home like fire doors and smoke detectors.
Run your taps for a few minutes when you first move into your home to help stay safe from Legionella.
To reduce damp and mould, use extractor fans when cooking and keep your house ventilated by opening windows.
If you think you can smell gas, report it immediately. Getting your annual gas checks will help to keep you safe.
If you have a concern about asbestos, talk to your Housing Officer or get in touch with LiveWest’s Asbestos team.
Some of our homes may have devices to monitor radon levels to help keep you safe.
Help and guidance
Energy advice
Sustainable living
Support for you
Solve an issue
Find my Housing Officer
Home and contents insurance
We are here to support you every step of the way. Below, you will find helpful information on how to make the most of your home and keep things running smoothly.
Each section links to further documents that can provide more detailed advice, so be sure to read on. Each section is here to make your life easier and help you make the most of your home. If you have any questions, we’re here to help.
Learn how to manage your energy bills, keep your home warm, and find out about smart meters to track your usage.
Find tips on how to live more sustainably, including ideas for recycling, saving energy, cooking, gardening, and even shopping.
This section offers advice on budgeting, understanding benefits, and getting support from charities and other organisations.
Our easy-to-use tool will help you understand whether you need to organise a repair, get advice on fixing something yourself, or know who to contact for help.
Our Housing Officers work with our customers to help create safe, happy communities. They’re often out and about in your neighbourhood, so be sure to say Hi.
This section offers advice on where to shop around for home and contents insurance to help protect your posessions.
Help and guidance
We are here to support you every step of the way. Below, you will find helpful information on how to make the most of your home and keep things running smoothly.
Each section links to further documents that can provide more detailed advice, so be sure to read on. Each section is here to make your life easier and help you make the most of your home. If you have any questions, we’re here to help.
Sustainable living
Find tips on how to live more sustainably, including ideas for recycling, saving energy, cooking, gardening, and even shopping.
Energy advice
Learn how to manage your energy bills, keep your home warm, and find out about smart meters to track your usage.
Support for you
This section offers advice on budgeting, understanding benefits, and getting support from charities and other organisations.
Solve an issue
Our easy-to-use tool will help you understand whether you need to organise a repair, get advice on fixing something yourself, or know who to contact for help.
Find my Housing Officer
Our Housing Officers work with our customers to help create safe, happy communities. They’re often out and about in your neighbourhood, so be sure to say hi.
Home and contents insurance
This section offers advice on where to shop around for home and contents insurance to help protect your posessions.
Sustainable living
Find tips on how to live more sustainably, including ideas for recycling, saving energy, cooking, gardening, and even shopping.
Energy advice
Learn how to manage your energy bills, keep your home warm, and find out about smart meters to track your usage.
Support for you
This section offers advice on budgeting, understanding benefits, and getting support from charities and other organisations.
Solve an issue
Our easy-to-use tool will help you understand whether you need to organise a repair, get advice on fixing something yourself, or know who to contact for help.
Find my Housing Officer
Our Housing Officers work with our customers to help create safe, happy communities. They’re often out and about in your neighbourhood, so be sure to say hi.
Home and contents insurance
This section offers advice on where to shop around for home and contents insurance to help protect your posessions.
We are here to support you every step of the way. Below, you will find helpful information on how to make the most of your home and keep things running smoothly.
Each section links to further documents that can provide more detailed advice, so be sure to read on. Each section is here to make your life easier and help you make the most of your home. If you have any questions, we’re here to help.
Help and guidance
Have your say
Find out more about the opportunities available to give feedback. You can also join our Your Views Facebook group to stay up to date and take part in polls and surveys.
Supporting communities
We believe it’s important to build strong communities. We carry out a wide range of projects and activities across the South West, led by our team of community connectors.
Whether it is organising events, helping customers to access local services and support or working with volunteers, our Community team help to support people living in our neighbourhoods.
We believe it’s important to build strong communities. We carry out a wide range of projects and activities across the South West, led by our team of community connectors.
Whether it is organising events, helping customers to access local services and support or working with volunteers, our Community team help to support people living in our neighbourhoods.
Supporting communities
We believe it’s important to build strong communities. We carry out a wide range of projects and activities across the South West, led by our team of community connectors.
Whether it is organising events, helping customers to access local services and support or working with volunteers, our Community team help to support people living in our neighbourhoods.
Supporting communities