Our Tenancy Sustainment team
As a company we focus on providing good quality, affordable housing, working together to help improve wellbeing and build strong, sustainable and resilient communities where our customers want to live.
LiveWest recognises that there have been enormous challenges for our customers over the last few years. With the rise in the cost of living, the energy crisis and reduction in income we have seen the impact on our customers’ not only in their sense of wellbeing, but also in their ability to heat their homes, pay their bills and put food on the table.
The Tenancy Sustainment team is a specialist service offered to our customers who may be struggling. We play a key role in supporting our customers by offering advice and guidance to customers to help them look after their homes. The team work closely with colleagues and external agencies to ensure the best possible outcomes for our customers.
The aim of this service is to provide support to prevent tenancy failure and homelessness.
How we can support you
We have been working hard to provide advice to customers to help them with their money, and support those who may be struggling.
Our Tenancy Sustainment team provide advice to customers to help with managing money, claiming benefits, how to pay energy bills or looking after their home. We can provide up to 12 weeks of one-to-one support.
Offering advice with:
- Claiming welfare benefits, including Universal Credit and Housing Benefit.
- Advise with managing your money and support with budgeting skills.
- Identifying any external grant funding that you may be eligible for in relation to items you may require for your home.
- Support you with understanding your utility usage and energy costs.
- Support with tenancy issues with you and your Housing Officer. This can include hoarding, anti-social behaviour, or other issues affecting your ability to manage your tenancy.
- Signpost to external specialist services and organisations to assist with any health and wellbeing concerns.
- We operate a tenancy sustainment duty line between 9am to 5pm, Monday to Friday. Please note the line is closed on bank holidays. If you are experiencing any difficulties, like the ones mentioned above, you can call for advice.
Please call us on 01392 302 444 for advice.
You can also complete an online self-referral form.
Find your income officer
If you are experiencing difficulties paying your rent, please get in touch with your Income Officer.
Use our find your Income Officer tool to get in contact with your Income Officer.