There are many easy ways for you to pay your rent and other charges. Have a look at the information below to find the most convenient method for you.

Your Allpay card has your registered name and reference number on it, so keep it with you when paying with any of the methods below. 

Online via our website

For customers in Devon and Cornwall, you can easily pay online here.

All of our customers can pay their rent via My Account. Set up your account and pay through My Account here.

Online via Allpay

You can pay online through Allpay here. You will need your 19 digit Allpay payment card number. If you don't have this number, please speak to our Income Team.

By Direct Debit

Have a chat with our Income Team to discuss setting up your Direct Debit. 

For customers in Somerset and West of England please call us on 01934 526 000 or email us at talktous@livewest.co.uk

For customers in Devon and Cornwall call us on 0300 123 8080 or email enquiries@livewest.co.uk 

By standing order

Contact our Income Team to find out more.

For customers in Somerset and West of England please call us on 01934 526 000 or email us at talktous@livewest.co.uk

For customers in Devon and Cornwall call us on 0300 123 8080 or email enquiries@livewest.co.uk 

Over the phone

If you have a debit or credit card, you can pay through the Allpay automated payment service, 24 hours a day. You will be asked for your rent payment card number so have this card with you. You will then be asked for details from your debit or credit card and the amount you want to pay. You can call the automated Allpay line on 0330 041 6497.

By text using a debit or credit card

You'll need to register your Allpay card first. Next text 'pay' along with your password and the amount to 81025.

Allpay mobile app

You can easily make a payment wherever you are, at the touch of a button on your Apple or Android smartphone. The mobile app is free to download from your app store.

Click here for the iPhone App Store

Click here for Google Play

Click here to download the app on a Windows Phone

At a shop with a Post Office or PayPoint outlet by cash or debit card

Any questions? Speak to our Income team

For customers in Somerset and West of England please call us on 01934 526 000 or email us at talktous@livewest.co.uk

For customers in Devon and Cornwall call us on 0300 123 8080 or email enquiries@livewest.co.uk 

Experiencing financial difficulties?

Are you experiencing financial difficulties? Our Tenancy Sustainment team are here to support you